Omnichannel Contact Center

The contact center is where customer service happens. MyComm Omnichannel Contact Center spans cloud contact center, customer service systems, video contact center and contact center operations, because not every contact center system is built alike.

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20+Years in the Industry
50,000+Agents Served
2,000+Enterprise Customers
99.9%System Availability

An All-in-One Contact Center Built for Omnichannel Service

Drive the KPIs that matter across your contact center

Product Overview

Omnichannel Contact Center Overview

MyComm IPCC Omnichannel Contact Center has evolved through board-based, switch-based and IP softswitch architectures, backed by 20 years of product development and customer deployments.

Beyond traditional phone, SMS, fax and email, it supports unified queuing across mainstream channels including WeChat, web chat, apps, Weibo and QQ.

It covers every core contact center function: omnichannel access, ACD intelligent queuing, CTI control, live agent service, call recording and quality inspection, outbound dialing, reporting and system monitoring.

It also delivers AI-powered service, including intelligent voice navigation, chatbots, automated follow-up and telemarketing calls, and AI recording quality inspection.

Designed for government service hotlines and enterprise customer service, with on-premises and private cloud deployment.

Enterprise Capabilities

Core Talent

A CTI R&D team with 20 years of experience

Management Team

Leadership experience at major enterprises in China and abroad

Industry Experience

2,000+ enterprise customers · 50,000+ agents deployed and supported

Core Technology

Omnichannel contact center technology

Core Products

A complete portfolio of CTI and contact center products

End-to-End Service

One-stop service and support across the full lifecycle

Service That Keeps Getting Easier

Omnichannel Contact Center

The omnichannel multimedia contact center unifies service requests from phone, web, app, WAP, WeChat, Weibo, email, SMS and fax. Developers can quickly embed the mobile SDK into their apps to add push-to-talk, SIP softphone calls, peer-to-peer video, location sharing, presence awareness and ticket logging, with intelligent routing and rich, engaging media.

Four Advantages of the Omnichannel Contact Center

Omnichannel Contact Center: more secure data, more stable systems

Data Security

Data stays on servers and hardware your organization owns and operates, eliminating the risk of leaks.

Custom Workflow Development

You own the contact center software and hardware platform, so it can be customized at any time to fit business needs.

System Stability

Independent of third-party servers and networks, the system is insulated from external disruption and stays stable and controllable.

Lower Long-Term Cost

A one-time purchase amortized over years of use costs less than ongoing subscription fees.

Omnichannel Contact Center — Features

IPPBX

Extensions, extension groups, answering, outbound calls, call forwarding, hold, call pickup, conferencing, voicemail, auto attendant, call permissions, trunk groups, DID, DOD