MyComm
Live Chat System

LinkNow Omnichannel Live Chat

LinkNow is an omnichannel customer service platform that combines live chat, instant messaging and audio/video collaboration. Inquiries from websites, H5 pages, mini programs, official accounts and WeCom flow into a single agent workspace, where chatbots and AI assistance make every conversation faster and more professional.

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  • 20+Years in the Industry
  • 50,000+Agents Served
  • 2,000+Enterprise Customers
  • 99.9%System Availability

Omnichannel Live Chat and Instant Messaging Platform

Multichannel visitor access, chatbots, an agent workspace and real-time audio/video collaboration on one platform

Product Overview

LinkNow Live Chat Overview

Built on a multi-tenant SaaS architecture, LinkNow runs customer service for multiple brands and business lines on a single platform. Visitor requests from every channel are queued together and intelligently routed to the best-fit agent, who handles text, rich media and audio/video conversations in one workspace. Chatbots can manage conversations on their own or work alongside agents with script guidance and conversation summaries, unlocking the full productivity of your service team.

Enterprise Capabilities

Multi-Tenant Architecture

Manage multiple brands and business lines centrally, with data and settings isolated by tenant

Unified Reception

Handle conversations from every channel in one workspace, with visitor data synced everywhere

Intelligent Routing

Precise assignment by skill group, channel and business tag to reduce transfers

Audio/Video Collaboration

Real-time browser audio/video, screen sharing and an interactive whiteboard in one

Four Advantages of LinkNow

Faster onboarding · More stable systems · Stronger collaboration · Lower costs

Omnichannel Access

Omnichannel Access

  • Connect web, H5, mini programs, official accounts and WeCom in one place
  • Visitor source and browsing history captured automatically
  • Unified queuing across channels so no inquiry is missed
Chatbots

Chatbots

  • Knowledge base answers handled independently, online 24/7
  • Human-AI collaboration: the chatbot triages, agents take over
  • Unanswered questions captured automatically for continuous learning
Audio/Video Collaboration

Audio/Video Collaboration

  • Start audio/video calls in the browser, no plug-ins required
  • Virtual backgrounds, beauty filters and three adaptive quality levels
  • Multi-party calls with screen sharing and whiteboard annotation
AI Assistance

AI Assistance

  • Script guidance and SOP alerts get new agents up to speed fast
  • AI conversation summaries generate service records automatically
  • Speech transcription and real-time quality inspection end to end

LinkNow — Features

One system covering everything from visitor engagement to operations management

Agent Workspace

FEATURE 01

Agent Workspace

Handle every interaction from one screen: the conversation list, visitor profile, quick replies, transfers and multi-party collaboration are always at hand, with keyboard shortcuts and a reusable script library.

  • Parallel conversations with timeout alerts
  • Visitor profile and browsing history shown automatically
  • Quick replies and a personalized script library
  • Transfers, collaboration invites, notes and tags
  • Service summaries and satisfaction ratings synced back
  • Real-time view of agent status and queue volume

End-to-End Omnichannel Service Flow

From first contact to resolution, every step runs in a single conversation

  1. 1

    Visitor Initiates

    Start a conversation from any channel: web, H5, mini program, official account or WeCom

  2. 2

    Intelligent Routing

    Smart queuing by channel, skill group and business tag, routed to the best-fit agent

  3. 3

    Chatbot / Agent Service

    The chatbot answers common questions first, and complex inquiries move to an agent seamlessly in one click

  4. 4

    Audio/Video Collaboration

    Calls, whiteboard and screen sharing resolve complex issues visually

  5. 5

    Rating and Review

    Satisfaction ratings, AI summaries and dashboards drive continuous improvement

Unified Omnichannel Access

Wherever your visitors are, your service is there

Web / H5

Web / H5

Embed with a single snippet so visitors can start chatting instantly

WeChat Mini Program

WeChat Mini Program

Reach customer service directly inside the mini program

WeChat Official Account

WeChat Official Account

Service starts at follow, with instant message delivery

WeCom

WeCom

Compliant conversation archiving and seamless internal and external collaboration

VISITOR EXPERIENCE

Chatbots That Serve Visitors Automatically

Every conversation opens with the customer service chatbot: it sends a welcome message, shows "You may want to ask" shortcuts and answers from the knowledge base. If a visitor goes quiet, it sends a timeout reminder, and it hands off to a live agent in one click when needed, so no inquiry is ever missed.

  • Welcome messages and "You may want to ask" prompts

  • Knowledge base answers with 24/7 automatic responses

  • Conversation timeout reminders to prevent visitor drop-off

  • One-click handoff from chatbot to live agent

  • Integration with third-party chatbots

  • Parameterized links that route straight to a specific queue

LinkNow — Typical Use Cases

One flexible platform for every online service scenario

Omnichannel Live Chat

Omnichannel Live Chat

Handle inquiries from web, mini programs, official accounts and WeCom in one place

Video and Remote Assistance

Video and Remote Assistance

Resolve issues remotely with audio/video, whiteboard and screen sharing

Always-On Chatbot

Always-On Chatbot

24/7 automatic responses that lower staffing costs

Human-AI Agent Collaboration

Human-AI Agent Collaboration

Script guidance, SOP alerts and AI summaries

Multi-Tenant Group Service

Multi-Tenant Group Service

One platform for multiple brands and business lines

Compliant Private Deployment

Compliant Private Deployment

Keep full ownership of your data and meet security and compliance requirements

LinkNow — Unique Value

More than a tool: customer service infrastructure that evolves with your business

LinkNow — Unique Value
01

Multi-Tenant SaaS Architecture

One system runs multiple brands and business lines, with data and settings isolated by tenant and smooth scaling as your business grows.

02

Open Integration

Standard APIs and event callbacks connect deeply with CRM, ticketing and business systems to fit your existing workflows.

03

End-to-End Intelligence

From visitor routing and chatbot answers to agent assist, AI summaries and quality inspection, AI covers the entire service journey.

Admin Configuration Highlights

Tenant admins configure all operations themselves, with no vendor involvement

01

Channel Access

Maintain WeChat, official account, mini program and WeCom parameters, and generate web visitor links and embed code

02

Feature Toggles

Turn script guidance, AI summaries, knowledge base, SOP alerts, audio/video and more on or off per organization

03

Call Settings

Configure call availability, mutual exclusion policies and whether multi-party calls are allowed

04

Skill Groups and Routing

Skill groups, queues and queuing policies, with smart assignment such as returning-customer priority

05

Sessions and Timeouts

Fine-grained settings for away detection, timeout reminders, recall limits, voice message length and more

LinkNow — Deployment Options

Choose what fits today and evolve as you grow

SaaS Cloud Service

SaaS Cloud Service

Ready out of the box, subscribed per agent, with automatic upgrades

Private Deployment

Private Deployment

Deployed in your own environment, with full data ownership

Hybrid Deployment

Hybrid Deployment

Core data stays private while elastic capabilities run in the cloud

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