Core
Omnichannel Contact Center
Unified voice, chat, and video access for intelligent customer engagement
MyComm
MyCommOmnichannel Intelligent Contact CenterMake every connection create value
20 years of practice · Cloud CC · Omnichannel AI service
- 20+Years in Contact Centers
- 50,000+Agent Seats Served
- 2,000+Enterprise Clients
Cloud
Cloud Contact Center
Elastic scaling and fast deployment with lower infrastructure cost
Service
Customer Service Platform
Tickets, QA, and knowledge base in one operations workspace
Online
Live Chat
Unify messages from websites, apps, and social channels and respond to customers in real time
AI Agent
VikiOne
AI assistant for knowledge Q&A, business collaboration, and service automation
Products
Every product at a glance
Our complete product portfolio in a modular bento layout — combine what you need and scale fast.
CoreCloud-native
Omnichannel Contact Center
Unified voice, chat, and video access for intelligent customer engagement
Learn more20+
Years in Contact Centers
50,000+
Agent Seats Served
Modular cloud platform
- Full loop One workflow from intake to review
- Smart layer Intelligence wired into your systems
- Operations Service data that drives improvement
Cloud Contact Center
Elastic scaling and fast deployment with lower infrastructure cost
Customer Service Platform
Tickets, QA, and knowledge base in one operations workspace
Shared Service Center
Shared agents and standardized flows across business units
AI Customer Service
AI bots plus human agents for full-channel service
VikiOne
An intelligent base for contact center systems covering knowledge creation, usage, analysis, governance, and operations
LinkNow
Omnichannel live chat and instant messaging with chatbots, agent workspace, and audio/video collaboration
20+
Years in Contact Centers
50,000+
Agent Seats Served
2,000+
Enterprise Clients
99.9%
System Uptime
Industries
Solutions for seven industries
Proven practices for government, finance, healthcare, and other core scenarios.
让产品真正参与客户服务
从实时沟通、智能协同到服务闭环，三个项目分别解决不同阶段的问题。
客户连接让每一次客户沟通
LinkNow
让每一次客户沟通
更及时、更智能
将网站、移动端和业务系统中的咨询统一接入，让客服团队更快响应、更好协作。
- 多渠道消息统一接入与分配
- 客户资料与历史会话实时同步
- 智能辅助应答提升处理效率
今天 09:32
智能协同让企业知识真正参与
VikiOne
让企业知识真正参与
每一次服务决策
连接企业知识、服务流程和智能体能力，辅助客服理解问题、找到依据并完成业务协同。
- 企业知识库问答与答案溯源
- 根据上下文推荐处理步骤
- 协同业务系统完成服务自动化
文档解析支持文档解析与 FAQ 提取
文档解析PDF、Word、Excel、网页内容自动解析入库
FAQ 提取从文档与历史会话中自动提炼问答对
MyComm 产品与行业解决方案.pdf2.8 MB · 36 页
解析中 文件读取 内容识别 知识切片
正在识别标题、段落和表格0%
已处理 0 / 36 页
发送 · 09:40:14已选 1 个知识库 mycomm
正在检索知识并生成答案…
V
回复 · 已引用 3 个文档片段
闭环管理从受理到解决
工单系统
从受理到解决
每一步清晰可追踪
将咨询、投诉和服务请求转为可追踪工单，通过规则分派、时限提醒和跨部门协作形成完整闭环。
- 多入口请求自动生成工单
- 按类型与优先级智能分派
- 进度、时限与结果全程留痕
政府 · 高优先级
剩余 2 小时道路积水影响通行，申请应急处置
诉求人：朝阳区居民 · 来源：12345 政务热线
处理信息
- 承办单位
- 城 城管委排水处
- 当前经办人
- 李 李科员
- 办结时限
- SLA · 4 小时
已交办属地街道复核现场 · 处理进度 68%
流转记录
热线受理建单09:32 · 12345 坐席录入
已交办城管委排水处09:35 · 规则自动分派
属地街道现场核查中09:48 · 李科员更新
回访市民确认办结预计 11:30 前完成
Why MyComm
Facing these call center challenges?
In-house call centers often hit these four obstacles
High setup cost
Heavy one-time investment in hardware, numbers and seats with a long payback period.
Inflexible scaling
Hard to scale elastically during call peaks; prone to lag and dropouts in rush seasons.
Siloed systems
Phone, online chat and ticketing are separate, creating data islands that resist coordination.
Heavy operations
Requires dedicated IT teams; upgrades and troubleshooting stay costly.
Solution
Choose Mycomm and the challenges are solved
Cloud deployment, elastic scaling and omnichannel collaboration let your agents focus on service.
Proven
Chosen by thousands of enterprises
Government, finance, healthcare, education — real cases from the official site.
More Cases荣誉资质
权威认证与资质证明
CMMI 3 · ISO 9001 · ISO 27001 · 高新技术企业
Start more efficient customer service
Try free for 15 days, or book a demo to evaluate fit for your scenarios.